IISPL – Digital Transformation
Type:
CRM & Business Process Automation
date:
November 22, 2025
Industry:
Pharmaceutical Trading
Overview
IISPL is a pharmaceutical trading company managing multiple sales representatives, clients, and daily operational workflows. The company relied heavily on manual processes, spreadsheets, and disconnected communication tools.
Challenge
The client faced challenges including:
- No central system for managing sales activities
- Limited visibility into sales performance and follow-ups
- Inefficient coordination between sales teams and management
- High dependency on manual tracking
They required a system tailored specifically to their operational structure.
Solution
Techsperia designed and implemented a custom CRM system to digitise and streamline sales operations.
The solution included:
- Centralised customer and lead management
- Sales activity tracking for field representatives
- Follow-up scheduling and reminders
- Role-based access for management and sales teams
- Reporting dashboards for performance visibility
The system was built to align with IISPL’s real-world workflows rather than forcing generic software processes.
Home is where love resides, memories are created, friends always belong, and laughter never ends.Harry Wuko
Outcome
- Improved sales tracking and accountability
- Better visibility into client interactions and deal progress
- Reduced manual effort and reporting delays
- A scalable CRM foundation that can evolve with business growth
